The Montvielle Guarantee

Three promises. No conditions buried underneath them.

Thirty days on snow

Buy a piece, ski it, ride it, sweat in it. If it is not right — the fit, the warmth, the way it moves — send it back within thirty days of delivery for a full refund or an exchange. Not thirty days from the order: thirty days from the day it lands on your doorstep, so a pre-season purchase still gets tested in real cold.

We do not ask for the original packaging and there is no restocking fee.

Free US returns and exchanges

We send the label. You put it back in a box and hand it over. Refunds go back to the original payment method once the piece reaches us; exchanges ship as soon as we have it scanned.

The only things we cannot take back are pieces that have been damaged rather than used, and anything altered or repaired by someone else.

Lifetime hardware repair

Fabric wears out. Hardware should not. For as long as you own a Montvielle piece, we will repair or replace the hardware that holds it together:

• Zips, zip pulls and storm flaps
• Buckles, clips, hooks and cord locks
• Pole straps and baskets
• Helmet and goggle clips and adjusters

Send it in and we will fix it. If it cannot be fixed, we replace the piece.

This covers the hardware, not the whole garment. Fabric worn through, impact damage, and anything caused by a crash or a chairlift are not covered — though tell us anyway, because we would still rather repair it at cost than watch you replace it.

How to claim

Email us with your order number and a photograph. No forms, no portal, no automated queue. A person reads it and answers.