Montvielle

Shipping

Where we ship

Montvielle ships to all 50 United States, including Alaska and Hawaii, and to APO/FPO addresses. We do not currently ship outside the United States.

Processing time

Orders are processed within 1–3 business days of being placed. Orders placed on a weekend or a US public holiday begin processing the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking as soon as your parcel is handed to the carrier.

Delivery time

Our gear is dispatched from our overseas fulfilment partners. Please allow 10–20 business days for delivery after processing, in addition to the 1–3 day processing window.

Stage	Time
Processing	1–3 business days
Transit	10–20 business days
Total, order to door	11–23 business days

We would rather tell you this plainly than surprise you after checkout. If you need equipment for a specific trip, please order at least four weeks ahead. During December and during severe winter weather, carrier networks slow down and delivery can take longer than the window above.

Shipping cost

Standard shipping is free on every order, with no minimum. There are no handling fees, and no customs duties or import charges are payable by you — all applicable duties are paid by us before your parcel reaches you.

Tracking

Every order ships with tracking. You will receive a tracking link by email once your parcel is collected. Tracking can take 3–5 business days to begin updating after you receive the link; this is normal and does not mean the parcel is lost.

Split shipments

If you order several items, they may arrive in separate parcels on different days at no extra cost to you. Each parcel has its own tracking number.

Incorrect addresses

Please check your shipping address carefully at checkout. If your order has not yet been processed we can change the address — email us immediately. Once an order has shipped, the address cannot be changed. Parcels returned to us as undeliverable because of an incorrect address will be refunded in full, less any cost incurred, once they reach us.

Lost, delayed or damaged parcels

If tracking has not updated for 10 consecutive business days, or your parcel has not arrived within 30 business days of your order, contact us and we will either replace the order or refund it in full. Your choice. If your order arrives damaged, send us a photograph within 7 days of delivery and we will replace or refund it.