Returns & Refunds

Our promise

If a piece is not right, send it back. You have 30 days from the day your order is delivered to request a return, for any reason at all. You do not need to explain yourself.

What can be returned

Items must be unworn, unwashed and in their original condition with any tags still attached. Please return them in the original packaging where possible.

For reasons of hygiene, we cannot accept returns on base layers, socks, balaclavas, neck gaiters or face masks once the sealed packaging has been opened, unless the item is faulty.

How to return something

1. Email okawa389@gmail.com with your order number and the item you would like to return.
2. We reply within one business day with a return authorisation and the return address.
3. Post the item back to us. Return postage is paid by you unless the item is faulty, damaged or not what you ordered, in which case we cover it.

Please do not send anything back before contacting us — unauthorised returns cannot be traced to your order and may not be refunded.

Refunds

Once your return reaches us we inspect it and email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a further few days to post it to your statement. Original shipping costs, where paid, are not refunded unless the item was faulty.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. This avoids a second round of international transit.

Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, email us within 7 days of delivery with your order number and a photograph. We will send a replacement or refund you in full, including any postage — whichever you prefer. You will not be asked to pay return postage.

Cancellations

You can cancel an order for a full refund at any time before it ships. Email us as soon as possible. Once an order has been dispatched it must be handled as a return.

Sale items and gift cards

Discounted items can be returned on the same terms as full-price items. Gift cards cannot be returned or refunded.

Contact

okawa389@gmail.com — we answer every email within one business day.